Offerings

Whether you want to get to the next level of your executive career or need to increase customer satisfaction for your business, there is an option for you! The first meeting is a complimentary strategy session to gather the information needed to create your custom plan.

Leadership Development

This package is for leaders or aspiring leaders who want to reach the next level of their executive careers. Sara has worked in various leadership roles and has the experience & knowledge needed to help you reach your goals. Options in this package can include:

  • Resume review 

  • Skillset review

  • Leadership style breakdown

  • Improvement plan

Process Assessment

This package is for businesses that need help improving their current customer service processes. Options in this package can include:

  • Full analysis of all procedures

  • Suggestions for improvement

  • Consulting report

  • Leadership working session with Sara 

Process Improvement

This package is for businesses that want their current customer service processes completely revamped. Options in this package can include:

  • Full analysis of all procedures

  • Consulting report 

  • Implementation of consulting report suggestions

Sara works closely with you and your teams every step of the way to ensure success in the implementation process. At the end of the plan, you will feel confident that your teams are ready to provide exceptional customer service. 

Process Creation

This package is for businesses that are starting to build out their customer service team. Options in this package can include:

  • Creating profiles for your ideal candidates

  • Assisting in the interview process

  • Full analysis of business model and suggestions for implementation

  • Fully implementing all processes and procedures


Starting from scratch can be hard, but you can feel at ease with the guidance of New Light Agency.

Hourly Sessions
Existing clients only

Existing clients can sign up for a monthly package that includes recurring 1 on 1 sessions. Contact us for more information!

Don’t see what you’re looking for? Contact us for a 100% custom plan!