Shine a new light on your future!
Specializing in Leadership Development & Customer Success Consulting
Let's Work Together
We have unique offerings that help you reach your personal or business goals. Whether you are looking to level up in your career or need help leveling up your customer satisfaction, we can help! Schedule a complimentary strategy call to get started.

Leadership Development
This package is for aspiring or existing leaders who want to reach the next level of their careers. Sara has worked her way up into various leadership roles and has the experience & knowledge needed to help you reach your goals. Options in this package can include:
Resume composition
Resume assessment
Skillset assessment
Leadership style analysis
Leadership Improvement plan

Process Assessment
This package is for businesses that need help improving their current customer service processes. Options in this package can include:
Full analysis of all procedures
Suggestions for improvement
Consulting report
Leadership working session with Sara

Process Improvement
This package is for businesses that want their current customer service processes completely revamped. Options in this package can include:
Full analysis of all procedures
Consulting report
Implementation of consulting report suggestions
Sara works closely with you and your teams every step of the way to ensure success in the implementation process. At the end of the plan, you will feel confident that your teams are ready to provide exceptional customer service.

Process Creation
This package is for businesses that are starting to build out their customer service team. Options in this package can include:
Creating profiles for your ideal candidates
Assisting in the interview process
Full analysis of business model and suggestions for implementation
Fully implementing all processes and procedures
Starting from scratch can be hard, but you can feel at ease with the guidance of New Light Agency.

Hourly Sessions
Existing clients only
Existing clients can sign up for a monthly package that includes recurring 1 on 1 sessions. Contact us for more information!
Don’t see what you’re looking for? Contact us for a 100% custom plan!