Let's Work Together

We have unique offerings that help you reach your personal or business goals. Whether you are looking to level up in your career or need help leveling up your customer satisfaction, we can help! Schedule a complimentary strategy call to get started.


Leadership Development

This package is for aspiring or existing leaders who want to reach the next level of their careers. Sara has worked her way up into various leadership roles and has the experience & knowledge needed to help you reach your goals. Options in this package can include:

  • Resume composition 

  • Resume assessment

  • Skillset assessment

  • Leadership style analysis

  • Leadership Improvement plan


Process Assessment

This package is for businesses that need help improving their current customer service processes. Options in this package can include:

  • Full analysis of all procedures

  • Suggestions for improvement

  • Consulting report

  • Leadership working session with Sara 

Writing on Glass

Process Improvement

This package is for businesses that want their current customer service processes completely revamped. Options in this package can include:

  • Full analysis of all procedures

  • Consulting report 

  • Implementation of consulting report suggestions

Sara works closely with you and your teams every step of the way to ensure success in the implementation process. At the end of the plan, you will feel confident that your teams are ready to provide exceptional customer service. 

Team Meeting

Process Creation

This package is for businesses that are starting to build out their customer service team. Options in this package can include:

  • Creating profiles for your ideal candidates

  • Assisting in the interview process

  • Full analysis of business model and suggestions for implementation

  • Fully implementing all processes and procedures

Starting from scratch can be hard, but you can feel at ease with the guidance of New Light Agency.

Cheerful Business Meeting

Hourly Sessions
Existing clients only

Existing clients can sign up for a monthly package that includes recurring 1 on 1 sessions. Contact us for more information!

Don’t see what you’re looking for? Contact us for a 100% custom plan!